Frequently Asked Questions (FAQ)

1. How can I place an order on Mekanmotor.com?

To place an order, simply browse our product categories, add your desired items to the cart, and proceed to checkout. You can create an account for faster checkout and order tracking.


2. Do I need to create an account to shop?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address, and receive special offers.


3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)


4. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number. You can also track your order by logging into your account and visiting the “My Orders” section.


5. What is the estimated delivery time?

  • Domestic deliveries (within Turkey): 1–2 business days

  • International deliveries: 1–3 business days
    Shipping times may vary depending on your location and product availability.


6. What is your return policy?

You may return your item within 14 days of delivery if:

  • The product is unused and in original packaging

  • All accessories and documents are included


7. How do I request a warranty claim?

If your product is faulty or has a manufacturing defect, please contact us at [email protected] with your order number and issue description. We will guide you through the warranty process.


8. Are my personal and payment details secure?

Absolutely. We use 256-bit SSL encryption to ensure that your data is protected. Your credit card information is never stored on our servers.


9. Can I cancel or change my order?

Yes, you can cancel or modify your order before it is shipped. Please contact us as soon as possible to make any changes.


10. How can I contact customer service?

You can reach us via:
📧 Email: [email protected]
📞 Phone: +905511469274
🕐 Working Hours: Monday to Friday, 09:00 – 18:00

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